• Can I get store credit or a refund?

    Yes, please visit The Fascination’s return portal here.
  • Can I make an exchange?

    Yes, please visit The Fascination’s return portal here. 
  • How do I start a return?

    To initiate a return or exchange, please visit our return page here. For any questions, please reach out to, or contact one of our Customer Experience representatives using our website’s live chat feature. They will answer any questions, troubleshoot, and can walk you ...
  • How long is the return period?

    The usual return period is 30 days from when you receive the product.
  • How much do returns cost?

    Returns are free.
  • What is The Fascination’s return policy?

    At The Fascination, our goal is to help you discover brands and products that you’ll love, but we understand that this is not always the case. We accept returns on clean, unworn, unwashed products in most categories. All products must be returned with the tags on. There are a few products that ...
  • When will I get my refund?

    Your refund will be deposited as soon as we have confirmation that the product is on its way back to the corresponding brand. However, credit card processing time varies, so it may take 3-5 days from when your product is returned. We’ll keep you updated by email at every step along the way.