Shipping
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Your order will be fulfilled by each brand that you order from, which means you may get multiple packages in each order. Most brands will ship their package within 7 days. If there are any hold ups in the shipping timeline, they will be communicated to you via the email associated with your order.
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Shipping on all orders is free.
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If I have a problem with my order, whom do I contact?
If you have any problems with your order, please reach out to one of our Customer Experience representatives, either through the live chat feature on our website, emailing support@thefascination.com, or calling (757) 866-3872. -
My address is wrong. What should I do?
If the information in your confirmation email does not correspond with your order’s destination, please contact one of our Customer Experience representatives through our live chat feature, email support@thefascination.com, or call (757) 866-3872. They can update it for you and ensure your order ... -
My order hasn’t been delivered, what do I do?
After an order has been placed, you should receive an email with a tracking number and estimated delivery date within 7 days. You will receive tracking information from The Fascination as the order is shipped, in transit, out for delivery, and delivered. Due to COVID-19, many supply chains and s... -
What happens if my product arrives damaged?
Each brand that we work with have their own shipping policies and engage various shipping carriers. Occasionally, products will arrive damaged. If this is the case, please reach out to one of our Customer Experience representatives, either through the live chat feature on our website, emailing s... -
You can access your order status via the confirmation page that is linked in your order confirmation email. You can also find it by going to "Find an order" in the Chat & FAQs bubble on the homepage. You'll need to enter your order number, found in your confirmation email, as well as your ema...